Vidanta Nuevo Vallarta - Lauren's Lighthouse

Staying at the Vidanta Nuevo Vallarta

January 22, 2020laurenslighthouse

Alas, we finally made it back to our favourite Mexican mega-resort, Vidanta. When we thought that their Riviera Maya location was gigantic, their Nuevo Vallarta location blew it out of the water. I don’t even think the word “mega” can even describe it. It is its own town. Everything you need is right here. A marketplace, countless pools, a wide stretch of beach, golf courses, an authentic taco stand, over 25 other international food restaurants, long boardwalks through forested areas and over lakes… No wonder people live here two to three, even up to SIX months of the year!

In this post, I’ll be going through the details of our seven-day stay at the Grand Mayan Vidanta Nuevo Vallarta! We went in mid-January, escaping the brisk cold of Canada, like the snowbirds we are. But even during Mexico’s high season, we found ourselves enjoying pockets of peace throughout this property and a sense of fun we have yet to beat any other resort!

Lauren walking along curved wooden boardwalk over a manmade lagoon at Vidanta Nuevo Vallarta. The boardwalk creates a leading line and in the background are sunlit palm trees surrounding a Mayan-styled roof building on property.

Vidanta Nuevo Vallarta Resorts

The Nuevo Vallarta Vidanta property is comprised of 4 different resorts: the Grand Mayan, the Mayan Palace, the Grand Bliss and the Grand Luxxe Residence Club; each one having their own pools and area on the property. The Grand Mayan and Grand Luxxe are so massive that they’re made up of multiple towers.

The Estates is Vidanta’s newest development and provides the highest tier of luxury on the property. It offers their guests the most access across the property and is mostly designed for more longterm stays.

The Grand Luxxe is the tried and true lavish resort of the original four before the Estates was developed. They have multiple exclusive pools including two “sky” pools, situated on the rooftops of two of their towers. Like the Estates, Grand Luxxe is further away from the beach than the other resorts.

Abundant palm trees surround the walk path and electric buggy road leading to the Grand Luxxe tower 5 at Vidanta Nuevo Vallarta. You can see a pit of the open roof terrace where there is sky pool for Grand Luxxe guests.

The Grand Bliss has high notes of luxury and exclusivity. Though not as high tier as the Grand Luxxe, it’s granted access to its own pool as well as the Mayan Palace pool and Grand Mayan pools.

The Mayan Palace, albeit only having access to its own pool, is a haven for adults and particularly couples.

The Grand Mayan is where a lot of the fun is at! Appealing to mostly young adult groups and families with kids, it’s a highly entertaining area to be in. Its towers also sit right behind and envelop its grand cluster of pools, gorgeous lazy river, pyramid water slide and wave pool. We were here every afternoon and never in the slightest got bored of the lazy river.

A clear reflection of the Grand Mayan buildings of Vidanta Nuevo Vallarta against the river that flows through the property. The foreground consists of a lush green plant blurred with shallow depth of field, and golden palm trees line the river.

Arrival to Vidanta Nuevo Vallarta

With the booking of our stay at the Grand Mayan, we got a complimentary private roundtrip airport transfers from PVR to the resort. A few weeks prior to our trip, we had to book this complimentary shuttle service here. It was super easy to arrange, and we just had to provide our flight and guest details so the team knew when to expect us and how many we were.

After we landed and got through customs, we just went straight out and exited the airport. We dodged the many eager transportation salespeople and were on the lookout for our Vidanta transportation rep. He was exactly where we were instructed he would be by guest relations, and as we approached, he already had our names at the ready. He checked us in on his clipboard and called the assigned driver over to the nearby parking spot.

Our luggage was placed in the back and we were off in the van en route to Vidanta before we knew it! It was barely a 20-minute drive to make it to the mega-resort main gate. Just a few more minutes’ drive and we arrived at the main sanctuary consisting of a massive sheltered parking lot. All the buses, van transfers, taxis and other vehicles will drop off guests here. If you’ve rented a car during your stay in Nuevo Vallart, there’s also a dedicated shaded parking area a little further up, separated from the bustling traffic.

After our driver dropped us off, resort valets came to help us with our luggage, greeting us as they provided us with luggage tags and placed our baggage on a zippered luggage cart. We were guided to a pretty crowded but spacious resting area while we awaited a buggy to take us to the Grand Mayan.

Check-in at the Grand Mayan Resort

It was a bit of a wait on this busy Friday evening before an electric buggy transported us to the entrance of the Grand Mayan. Our first impression was of a massive and luxurious open-air sanctuary, laden with marble tiling, comfortable seating areas and covered by a large elliptical arched wooden dome.

The large al fresco lobby of the Grand Mayan creates a cozy and airy environment to relax in for guests of the Vidanta Nuevo Vallarta. The massive dome ceiling creates a leaf shape opening so you can see the sky and the ceiling is reflected against the polished tiled floors.

There was quite a bit of walking from here as we made our way through the sanctuary and into the indoor pathways before reaching this darkly lit hall with enormous high ceilings. As our eyes adjusted, we noticed the massive gigantic statues representative of Mayan gods with outstretched hands. It definitely freaked me out so I scurried through quickly. Finally, we reached the the Grand Mayan lobby.

It was hectic. We were already so exhausted and now we had to stand in this tight long line as if queueing at an airport check-in desk. It took about half an hour before we made it through check-in. The front desk staff tried to speed up the process as fast as possible, but we were just so many guests checking in at once. And the small reception was not built to accommodate us quickly.

Once we were all set, we were asked to take a seat in the waiting area while we awaited our rep. He arrived pretty swiftly, offered us some complimentary welcome drinks (we opted for some margaritas) and gave us the whole sales pitch spiel about the timeshare presentation. We said we’d think about it (we didn’t) , and then he gave us our branded waterproof wristband keys and we were off to our suite!

The Grand Mayan One Bedroom Suite

There are six buildings that make up the Grand Mayan resort. We were in building #3 on the fourth floor, which gave us a pretty central and high enough vantage point for our epic ocean view.

Lauren looking out through the floor-to-ceiling windows on one of the Grand Mayan towers of Vidanta Nuevo Vallarta. The view outside is of the lush tall palm trees shading the pools and the Bay of Banderas in the horizon.

When we went in mid-January, it was still high season for us snowbirds to flock to a sun destination like Puerto Vallarta. Not to mention, Mexico residents were also observation a holiday at the time. So, us booking just this trip just a month prior didn’t give us too many options. But despite the fact that all other resorts at Vidanta were fully booked by the time we wanted to reserve our week stay, we were given a decent room at the Grand Mayan!

The one-bedroom suite isn’t that large or unique in its layout. But it feels homey, like a vacation condo. It was great for the four of us.

Kitchen

The entryway opens up to the kitchen, laden with granite countertops. It had absolutely everything we needed to cook during our vacation. The 3/4 fridge was sizeable and gave enough room for the microwave to go on top. The frosted glass cabinets stored all of the plates, bowls, cups, glasses and additional dishware. The electric stove had four burners. There was a blender, a toaster and a coffee maker. There was enough room beside the sink to place the dish rack. And the kitchen island wrapped around in a C-shape, providing more counter space if need be.

Of course, much like the majority of resort suite kitchens, there was no oven or dishwasher. If you planned to do some baking or roasting, unfortunately it won’t be happening here!

The kitchen island was spacious and had three high chairs. The dining table also seated four, so there was quite a bit of seating in the dining area.

Living Room

The living room area was comfortable and had plenty of seating space as well. Two identical sleeper couches faced each other with a glass coffee table in the middle. In one corner of the living room was the flatscreen TV placed in a TV cabinet. It was nothing fancy, but cozy and homey enough.

Jason and I slept on the twin sleeper couches every night and they were surprisingly very comfortable. Housekeeping set up the couch beds for us upon request during the first night’s turndown service and continued to do so for the rest of the week without us asking. Beneath each couch was a built-in roll-out bed with a thin mattress. We tried sleeping on them, but felt less comfortable than on the couch. They’re great for sleepers who tend to roll out of bed though!

Balcony

Although the Grand Mayan isn’t as luxurious as the Grand Luxxe, there’s no way I was going to deny this view from our balcony! Bonus: the balcony has a plunge pool too!

Lauren opening the day shades of the Grand Mayan 1 bedroom suite. The sliding doors of the bedroom open to the suite's plunge pool on the balcony and you can see the view of the pools and ocean in the background.

The plunge pool was pretty standard and had no jets, but it was clean for us to enjoy a little mid-afternoon soak outside. The balcony also had two lounge chairs which we sat on pretty much every morning without fail.

The tops of the lush palm trees of the Vidanta Nuevo Vallarta property make up almost half the image and create a slight shallow depth of field while the focus is on the tiny sailboats in the Bay of Banderas and the coastal mountains. The clear blue sky and vibrant waters create a nice contrast with the greenery.

Bedroom

The bedroom spans across the entire depth of the suite, taking up half the area of the whole suite. It has its own access to the balcony – as pictured above – providing direct access to the plunge pool and the lounge chairs on the side. The door to the bedroom opens up to the king size bed which sits right in the middle of the floor plan. Across the bed, was a larger flatscreen than in the living room, with a credenza that offered a fair amount of storage space.

Lauren lying comfortably on the King size bed of the 1-bedroom suite of the Grand Mayan resort. The bed's pillows and linen are an eggshell white while the room has pops of colours in the decorative pillows and the contemporary abstract artwork that hangs on the walls.

Walking towards the balcony, the bedroom has its own living space, complete with another sleeper couch, a coffee table and an armchair. With the natural sunlight, this space was so calming to enjoy some reading time and meditation.

Heading back to the other side of the bedroom was access to the ensuite bathroom. But first, you’ll see tucked in the corner of the bedroom is a jacuzzi bathtub. To be honest, I do find it a little outdated to have a jacuzzi tub in the bedroom and not in the bathroom. I get it, it can be “romantic”. But the more tasteful layout – in my opinion – consists of have the jacuzzi tub in the spacious bathroom, while having blinds or an opening to see into the bedroom. The Grand Mayan actually does this in the master bedroom of the two-bedroom suite. The version we have in the one-bedroom suite is a little tacky nowadays.

Bathroom

The ensuite bathroom can be accessed both from the bedroom and from the common area by way of lockable doors. Directly from the suite’s entryway, you’ll see a wash-up sink vanity in an enclave shared with the main closet. This is perfect if you have guests spending time with you in your suite who’d like to clean up or hang any of their belongings up. In our case, sharing the one-bedroom suite among four people, this enclave gave two of us a dedicated sink, vanity and closet without having to use the one bathroom.

Of course, we still had to share one shower and one toilet, which worked out completely fine for us. In the ensuite, there is a double vanity with a large mirror, a separate toilet enclave and separate shower stall, both with frosted glass for privacy. It’s a fairly bland bathroom due for an update and upgrade, but was quite clean and provided all the necessary amenities.

One-Bedroom Suite Overview

All in all, the Grand Mayan rooms and suites are not to be expected to be luxurious in any way. They’re comfortable, spacious and provide everything you’d need. But you don’t stay at the Grand Mayan for the room. You stay here for the facilities and abundant access to Vidanta’s endless entertainment.

Grand Mayan Facilities

The amount of fun you’d have at the Grand Mayan is no contest compared to the other resorts. Immediately after arriving our first night, we could see from our balcony the entirety of the Grand Mayan pools illuminating. Every time we stepped out onto our balcony, it was an invitation to join in on the fun. I could see why families would love to stay at this resort in particular!

Viewed from our Grand Mayan suite balcony is the Grand Mayan pools. Palm trees are abundant throughout and you can see the many turquoise pools with the ocan in the background.

The outdoor facilities of the Grand Mayan were akin to a large water park. The indoor fitness centre of the resort was also very adequate, spacious and felt like an actual gym that we’d pay a membership for. It had tons of state-of-the-art equipment and machinery and reminded me of our GoodLife and Anytime Fitness gyms back home.

There was always an opportunity to get active during our stay and enjoy cooling down in the sun.

Grand Mayan Pools

The Grand Mayan pools create a beautiful cluster with pool bars, water fountains and built-in tiled loungers in the pool. It’s fun to jump from one pool to the other, walking along bridges, stone steps and between palm trees.

Lauren walking along the round steps walkway that separates the Grand Mayan pools of Vidanta Nuevo Vallarta. It's an overcast morning with no one else yet at the pools but the vibrant blue pools and lush palm trees are still so inviting.

Each pool section serves a different purpose. Some of them you wade or relax in the quietness or do laps in the wider pools. You can get splashed with the water fountain or play pool volleyball in the centre of all the excitement. There are scheduled water activities happening every day that you can join in on with other guests. At 12pm daily there’s a complimentary water aerobics class. You’ll receive the weekly schedule showing all the activities, classes and tournaments you can sign up or just show up for!

A partially cloudy sky opens up above the lush outdoor pool area of the Vidanta Grand Mayan with the resort towers in the background. Lauren stands at the edge of a walkway bridge that sits above the pool with vines and tropical trees dressed along the white bridge.

Other Grand Mayan Aquatic Features

I can’t forget my favourite part about the Grand Mayan pools and water park. The lazy river! It’s the most relaxing part and time goes by so fast when you’re floating on it. I’m pretty sure we flowed down the lazy river at least once a day, and it’s surprisingly quite long for a resort water feature. It circles all the way around all the Grand Mayan pools, lining the inner edge of the Grand Mayan towers. A number of pedestrian bridges create pathways to cross the river and waterfalls flow down along walls at certain parts of the route. You might get super wet if you’re not paying close attention!

Aerial view of the Vidanta Nuevo Vallarta sunlit lazy river with a small Lauren gliding down in a clear tube. The lazy river runs diagonally through the image with greenery on one side and a waterfall cascading down the wall on the other.

Heading towards the ocean, there’s even more to this aquatic escape. There’s the Kid’s Club Aqua Park, a water playground for the young ones. And a large wave pool and Mayan pyramid water slide! It was actually a fun slide to ride down, even for us adults!

Grand Bliss Pool

Another pool that we frequented was the Grand Bliss swimming pool. Much quieter and more laidback compared to the Grand Mayan options, this one was great for us to enjoy in the evening. It was right against the beach, so we got quite the sunsets here.

Lauren splashing water in Grand Bliss pool with and the image is taken with a high shutterspeed as to capture the droplets of water mid-air.

We also enjoyed some Happy Hour two-for-one piña coladas here in the late afternoons! If we wanted some poolside food and drinks, the Grand Bliss pool was the place to be, as it didn’t seem like we could get service at the Grand Mayan, unless we were at the pool bar.

It’s mostly one large curved pool of the same depth, with trees in the middle for shade. There were often enough some empty sun loungers for us to use. If we needed an adults-only escape, this is where we would go.

Lauren sitting on the edge of a manmade island in the Grand Bliss pool of Vidanta Nuevo Vallarta looking out to the sun setting over the Bay of Banderas.
The sun setting over the ocean viewed from the Grand Bliss pool. Sun loungers, parasols and palm trees frame the orange ball with the small ripples in the pool catch the evening wind.
The most vibrant orange and pink sunset cast over the ocean which can be seen from the Grand Bliss pool. With the night sky around the corner, the lights in the pool start to illuminate and you can see the bartender hard at work in the pool bar. Palm trees along the Nuevo Vallarta beach are swaying in the light wind.

Vidanta Trails and Common Outdoor Spaces

We walked for an hour or so on the Vidanta property every morning along the many boardwalks that connect all four resorts. They run over and adjacent to the manmade rivers and lagoons that flow throughout the mega-resort. The paths along here were so peaceful and encouraged us to walk to reach the different restaurants and hubs over calling for the buggy transportation service.

Lauren walking along the wooden boardwalk of Vidanta Nuevo Vallarta on a bright, blue sky early morning. She throws her sunhat mid-air walking alongside sunkissed palm trees catching the morning light.
Lauren walking along the wooden boardwalk of Vidanta Nuevo Vallarta on a bright, blue sky early morning. The leading lines of the boardwalk bridge lead the focus to her and the sunkissed palm trees while the lagoon water below the bridge casts a reflection of the greenery.
Lauren walking down the walkway steps at Vidanta Nuevo Vallarta leading to the boardwalk surrounding the manmade lake on property. You can see well groomed shurbs and grabs in the background with towering palm trees with the ocean behind.
Lauren walking up wooden steps of stunning boardwalk on Vidatna Nuevo Vallarta property with a white floor-length sundress on. The camera pokes through palm leaves creating a slight blur and framing.
Lauren walking along wide and curved boardwalk surrounded by dense and lush palm leaves and well groomed shrubs. The sunlight pokes through the trees and shines a spotlight on her path.

Every once in a while, we would spot comfortable outdoor seating at every building. It was refreshing to be able to sit in an outdoor lounge area with no one around, except for the odd passerby.

Lauren sitting on cushioned and stylized outdoor furniture against a blue pyramidal wall that matches the pattern and colour of her shirt. She looks away as her sunhat hides her face and the ivory curtains of the outdoor space are blurred in the foreground, creating framing and depth of filed.
Lauren sitting on outdoor seating area at La Plaza Vidanta Nuevo Vallarta on a deck surrounded by a manmade lagoon while peering out to the water. The shot is taken from the second floor bridgeway.

Vidanta Nuevo Vallarta Beach

Pretty much the entire stretch of beach along the resort is dedicated completely to Vidanta. It’s actually called the Playa Vidanta Nuevo Vallarta. It stretches across more than a kilometre, from the Nuevo Vallarta marina at Playa Varadero all the way to the Ameca River at Playa Jarretaderas.

We spent quite a few evenings walking barefoot along the shore from one end of the resort to the other. We could peer out to the entire Bay of Banderas from here. During low tide, the sand covered such a wide area of land, giving us plenty of space to enjoy our time without being disturbed. It was one of the widest beaches we had ever set foot on.

A colourful orange sunset covers the top layer of this image with wispy clouds that are lit up by the setting sun. Underneath the sky is a thin layer of the crashing waves of the ocean and underneath that is the dark sand of the beach. At the horizon is a small long sailboat at the centre of the image.

There are so many fun adventure and water sports you can do from the beach. Given its widespread characteristic, you never felt like you would impede on anyone’s space, whether you went water skiing, parasailing, paragliding or any of the like. It’s definitely an adult’s playground out there!

A small parasailor in the distance flying over Bay of Banderas with the foreground being a dense blanket of palm trees and the background being the coastal mountains and waters of the bay. The person parasailing looks like a little toy from our view!

Dining at Vidanta Nuevo Vallarta

One of the main hubs you’d want to visit for food at Vidanta is La Plaza. La Plaza is home to a grocery store, luxury shops, an outdoor taqueria with live music entertainment, and one of the fancier restaurants on the property, Azur.

Lauren peering out to La Plaza and the water feature of the lake at Vidanta Nuevo Vallarta from the wooden boardwalk. The leading lines and curvature of the walkway lead your focus to the building and luscious trees beside it.

When you first come in on the main floor of La Plaza, you’ll see the entire gourmet market. My eyes were immediately drawn to their many dessert stations! From macarons galore to endless chocolates, cakes and confectioneries, it felt impossible to say no!

Heading up a couple of floors to the Mercado Mexicano taqueria called Tacos Break is a must! The tacos weren’t awfully expensive and it definitely gave more of an authentic Mexican vibe eating on this rooftop. Also, they have bottomless nachos at no additional cost with super delicious and spicy condiments. So it’s definitely worth spending time enjoying a meal or two here and while shopping around the locally made goodies!

There are more than 40 dining spots in Vidanta Nuevo Vallarta to choose from! The choices are practically endless, especially if you’re only staying a week or so here. Even if you frequented the mega-resort once a year, you would likely still get to try a new restaurant or lounge every time you visited.

Casual Dining

We mostly stuck to the casual dining spots and were very satisfied. Vidanta is not an all-inclusive resort, which means that any food or drinks you enjoy at the resort will come at an extra cost. This can dissuade most from staying here, as that is often the appeal of many resorts in Mexico. But no all-inclusive resort will be able to offer the same caliber, variety and amenities that Vidanta has, except at a much higher price.

We enjoyed a nice sunset dinner at Chiringuito by the pool and La Cantina during the evening water fountain and lights show. What I love about the dining options at Vidanta is that they have a great array of authentic Mexican and Hispanic food throughout the property. It allows us to get a great taste of the country, even when we’re not out exploring Puerto Vallarta for the day. But when you want to venture a little bit more, there are all sorts of international cuisines with great quality dishes.

A vibrant orange sunset seen from the Grand Bliss pool of Vidanta Nuevo Vallarta while we dined at Chiringuito.

The setting at Chiringuito was more elevated than expected, especially for a poolside restaurant. They came out with white, high-grade tablecloths and napkins, and opened up with a nice board of fresh bread, crackers, olives and a spicy salsa. It felt like a nice night out in Valencia, Spain!

Soft golden hour lighting on a wooden serving board dressed with bread and spiced breadsticks, butter, olives and salsa. The table setting at Chiringuito was so elevated, as well as the complimentary bread serving!
Two trays of paella with king prawns and muscles placed on a white table cloth. The paella looks just as good as it tasted!

For breakfast, we enjoyed the buffet at Café del Lago. The quality was so good! And the variety was sublime. This was one of the self-serve brunch buffets we’ve had at a resort.

Home Cooked Meals

If you’re fortunate enough to book a suite at Vidanta, make sure to take a cab or Uber to Walmart for some groceries. Even if you prefer not to cook most of your meals, it’s great to get affordable fruits, vegetables, snacks and ingredients for a quick meal when you prefer not to eat out. Alcohol is also so much cheaper here than what we have at home! Shopping at the nearby Walmart is much more worth it than grabbing the exorbantly high priced goods at La Plaza’s Almacena and gourmet market.

It was about a $20 US taxi ride roundtrip to Walmart as the driver waited for us while we shopped. And during our entire week stay, we managed to cook all but five meals for four people in the week with only $80 USD spent at the store. So you can certainly stay at the five-star resorts of Vidanta on a budget!

Best Things to Do From Nuevo Vallarta

As much as it’s amazing to spend day in and day out on the massive mega-resort that is Vidanta Nuevo Vallarta, there’s so much to explore and do along Mexico’s Pacific Coast! A trip to Vallarta is incomplete without getting off the resort property and seeing what this area has to offer.

We absolutely loved spending a day doing a self-guided tour of Puerto Vallarta and experience the foods and culture of the Jalisco coast. But there is so much more fun to be had! From taking a day trip to the vibrant towns of Sayulita and San Pancho, horseback riding along the beach of Punta Mita, discovering the Cuale River, Jorullo suspension bridge and tropical waterfalls by ATV tour, or witnessing majestic humpback whales on a fun catamaran cruise, there’s never a dull moment in Nayarit and Jalisco, Mexico.

Conclusion

When vacationing in Mexico, Vidanta has become our home away from home. We’re able to experience so much while here, from the gazillion different pools and dining options to the onsite Cirque du Soleil. This property has a lot to offer its guests and to us it’s worth the resort fees. The resort fees are continuously increasing, but if you bring enough people you love to share the suite and experience with you, it’s well worth it.

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Comments (4)

  • Tami

    April 24, 2024 at 11:06 am

    I last went in December of 2018 and I was wondering how far along the amusement park is at this location. How far along was it in 2020 or if you heard of any updates? I have a Vidanta membership/timeshare and haven’t heard of any updates.

    1. laurenslighthouse

      April 26, 2024 at 12:20 pm

      Hi Tami, I don’t have any experience regarding the amusement park and they were only about halfway through construction in 2020 when we visited. No one mentioned it, though they did talk about the gondola being nearly ready, and we saw that being constructed at the time. Currently, they are set to open VidantaWorld in 2025 (not sure if earlier or later in the year). If you would like to sign up for updates, you can do so here: https://www.vidantaworld.com/en/index.html

  • Geoffrey S Vallone

    June 10, 2024 at 10:42 am

    I don’t know when this previous review was posted but I can tell you being here in June of 2024 the prices have gone up dramatically! Our taxi ride to Walmart from the resort is $40 round trip and they nickel and dime you for everything on the resort. You cannot bring coolers to the pool, you cannot bring your own food, you cannot bring your own drinks to include water. Everything in the room is charged to you if you use them,example the coffee or the water bottle in the room cost you a price. You cannot swim in certain pools based on your tag they give you on your wrist. This depends upon what hotel you’re staying in whether it’s the Grand Mayan, or whether you’re in The Grand Bliss or whether you’re in the Grand Deluxe depends on what pool and benefits you have. The gondolas are empty because you can’t ride them unless you pay $50 a day. If you want to play Pickleball it cost you for one hour and two paddles $40 for two people to play Pickleball. Prices are off the chart when it comes to charging additional fees. I was speaking to one lady who informed me she paid $132 for a breakfast for her and her husband fortunate for us we brought our own food from Walmart and then we were scolded at the pool because we brought the food to the pool and was eating our sandwich they said you cannot eat any food at the pool unless you bought it from the restaurant. I asked for some water and the waiter told me no, no water, no ice unless you pay for a drink by the pool be cautious and watch out for the bill when you go to check out. Uber is not allowed to pick you up on the resort, Uber can come on to the resort if you’re out in town and you’re coming back to Resort. You can use Uber to bring you onto the resort but Uber is not allowed to pick you up on the resort. I figure it’s because Uber rates are half the price that the resort taxi service here on the resort charges you.
    We will NEVER return back to Vidanta Resorts.
    Choose another resort and save your hard earned money.

    GREAT PROPERTY,BUT
    POOR CUSTOMER SERVICE AND OVERCHARGES FOR NORMALLY FREE ITEMS ON OTHER 3 TO 5 STAR RESORTS.

    1. laurenslighthouse

      July 3, 2024 at 1:42 pm

      Hi Geoff, I just want to thank you for sharing your review and experience of staying at Vidanta. Unfortunately, the resort brand has been starting to nickel and dime their guests more and more now. Even the resort fee is quite exuberant, which is why we try our best to book a higher tier resort (like the Grand Luxxe) and book a larger suite if we can so we can have other guests staying with us.
      The pool access for designated resorts on the mega-resort property is not new. It’s always worked with that priority based on your wristband. Uber not being allowed to pick guests up but allowed to drop them off is also not exclusive to Vidanta, but many resorts across Mexico have this policy. For short drives, the taxi cost shouldn’t be much more than an Uber ride, but I know that it’s still not ideal. For security and payment option reasons, I always prefer taking Uber, but I understand why most resorts have this policy.
      It’s disappointing to hear about the coffee and water in rooms not being complimentary. Especially knowing that tap water is not potable. Hopefully, guests can get the drinks and coffee/tea they actually want from the grocery store.
      I am disappointed to see that the exuberant resort fees paid by guests don’t contribute to complimentary use of pickleball courts. Even the gondola ride is crazy. Although we didn’t have the time to use any facilities apart from the pools, it would be nice to have that option. Resorts shouldn’t charge for leisure tennis, pickleball, basketball or the like, in my opinion.
      I personally can’t be bothered to bring food or drinks to the pool, but to be scolded by staff at a five-star resort for doing so is beyond me. It’s in poor taste to do that, unless outside food and drink was already clearly stated to be not allowed.
      I’m sorry to hear that your experience was not nearly as ideal as it should’ve been! I think Vidanta has been going down over the years in terms of value. I hope you end up getting a much better experience the next time you stay in Nuevo Vallarta!

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